Accent Masking Software Aims to Smooth Call Center Interactions Posted on 09/03/2023 by Coeco A California tech startup is using artificial intelligence, or AI, to mask the accents of call center workers to reduce discrimination, but some say diversity is being erased. Matt Dibble has the story. … Click to share on Telegram (Opens in new window)Click to share on WhatsApp (Opens in new window)Click to share on Pinterest (Opens in new window)Click to share on Facebook (Opens in new window)Click to share on X (Opens in new window)