Videoconferencing platform Zoom experienced worldwide outages Monday morning, coinciding with the first day of remote classes for many schools and universities. On its status page, Zoom reported partial outages for its website, meetings and webinars. By Monday afternoon, all systems were reported as operational. Downdetector recorded a spike in issue reports, mostly from North America and western Europe, which peaked at nearly 17,000 complaints at 9 a.m. EST. Lighter areas on Downdetector’s map Monday morning also showed complaints in China, India, Mexico and other countries, although most had faded by the afternoon. The company’s Twitter mentions were flooded with concerned and panicked users, including professors and students. “Please fix the system — we depend on your availability,” wrote Janine M. Ziermann, an assistant professor at Howard University’s College of Medicine in Washington. “Half of my student’s [sic] don’t get emails due to server failure … Zoom seems down … my lecture starts in 43 minutes,” she wrote, alongside an animated image from TV show The Big Bang Theory of a character hyperventilating into a paper bag. Half of my student’s don’t get emails due to server failure … Zoom seems down …
my lecture starts in 43 minutes pic.twitter.com/OY2sPRyx5g
— Janine M. Ziermann, PhD (@JMZiermann) August 24, 2020“My laptop is buzzing, phone melting down,” wrote Florida State University professor Mark Zeigler. “I would cry, but I decided to laugh and have a cup of tea.” So ZOOM is out campus wide. My laptop is buzzing, phone melting down….I would cry, but I decided to laugh and have a cup of tea.
— Mark Zeigler (@fsuzeigler) August 24, 2020Students were quick to make jokes on the widespread outages. “And like clockwork both Zoom and Canvas crash the first morning back to school,” wrote Lauren Gruber, a graduate student at Indiana University, alongside an image of a flaming Elmo figure. The meme is used to denote chaotic situations. “You really, really can’t make this stuff up.” And like clockwork both Zoom and Canvas crash the first morning back to school. You really, really can’t make this stuff up. pic.twitter.com/u3SCCjIliZ
— Lauren Gruber (@GrubersOrch) August 24, 2020Canvas is a program that supports online learning by allowing users to submit homework assignments and view their grades. Zoom announced it was investigating the problems at 8:51 a.m. EST and said by 11:30 a.m. it had rolled out a fix for most users. “Everything should be working properly now!” the company tweeted, offering its “sincere apologies” to customers. Everything should be working properly now! We are continuing to monitor the situation. Thank you all for your patience and our sincere apologies for disrupting your day.
— Zoom (@zoom_us) August 24, 2020Users in California, Mexico and elsewhere replied saying they were still experiencing issues. Others, seemingly students, jokingly asked Zoom to shut down again. Billionaire businessman Eric Yuan started Zoom in 2011, originally under the name Saasbee. By the end of its first month, the California-based company had more than 400,000 users, and by 2017 was valued at $1 billion. The company remained little known outside its base of mostly business users, but when the coronavirus pandemic began in early 2020, Zoom saw its usage rates surge. Schools, universities and other organizations took their operations to Zoom, kicking off heightened scrutiny of the software’s security and privacy features, and connections to China. In June, the company acknowledged closing three accounts belonging to U.S.-based Chinese activists after they held a Zoom event to commemorate the 31st anniversary of the Tiananmen Square crackdown, Axios reported. Zoom has also been plagued by reports of unwanted guests intruding on video meetings, an event so common it has its own name: Zoom-bombing. The Federal Bureau of Investigation issued a press release in March warning the public of the practice after two schools said their online classes were hacked. The widespread crashes Monday morning underscored the problems of online learning, even as schools kick off another year.Students Give Online Learning Low MarksMany call on universities to end the semester early  
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Apple co-founder Steve Jobs, who died in 2011, was a tough act to follow. But Tim Cook seems to be doing so well at it that his eventual successor may also have big shoes to fill.
Initially seen as a mere caretaker for the iconic franchise that Jobs built before his 2011 death, Cook has forged his own distinctive legacy. He will mark his ninth anniversary as Apple’s CEO Monday — the same day the company will split its stock for the second time during his reign, setting up the shares to begin trading on a split-adjusted basis beginning August 31.
Grooming Cook as heir apparent was “one of Steve Jobs’ greatest accomplishments that is vastly underappreciated,” said longtime Apple analyst Gene Munster, who is now managing partner of Loup Ventures.
The upcoming four-for-one stock split, a move that has no effect on share price but often spurs investor enthusiasm, is one measure of Apple’s success under Cook. The company was worth just under $400 billion when Cook the helm; it’s worth five times more than that today, and has just become the first U.S. company to boast a market value of $2 trillion. Its share performance has easily eclipsed the benchmark S&P 500, which has roughly tripled in value during the past nine years.
But it hasn’t always been easy. Among the challenges Cook has faced: a slowdown in iPhone sales as smartphones matured, a showdown with the FBI over user privacy, a U.S. trade war with China that threatened to force up iPhone prices and now a pandemic that has closed many of Apple’s retail stores and sunk the economy into a deep recession.
Cook, 59, has also struck out into novel territory. Apple now pays a quarterly dividend, a step Jobs resisted partly because he associated shareholder payments with stodgy companies that were past their prime. Cook also used his powerful perch to become an outspoken advocate for civil rights and renewable energy, and on a personal level came out as the first openly gay CEO of a Fortune 500 company in 2014.
Apple declined to make Cook available for an interview. But it did point to 2009 comments Cook made to financial analysts when he was running the company while Jobs battled pancreatic cancer.
Asked what the company might look like under his management, Cook said that Apple needs “to own and control the primary technologies behind the products we make.” It has doubled down on that commitment, becoming a major chip producer in order to supply both iPhones and Macs. He added that Apple would resist exploring most projects “so that we can really focus on the few that are truly important and meaningful to us.”
That laser focus has served Apple well. At the same time, though, under Cook’s stewardship, Apple has largely failed to come up with breakthrough successors to the iPhone. Its smartwatch and wireless ear buds have emerged as market leaders, but not game changers.
Cook and other executives have dropped hints that Apple wants make a big splash in the field of augmented reality, which uses phone screens or high-tech eyewear to paint digital images into the real world. Apple has yet to deliver, although neither have other companies that have hyped the technology.
Apple also remains a laggard in artificial intelligence, particularly in the increasingly important market for voice-activated digital assistants. Although Apple’s Siri is widely used on Apple devices, Amazon’s Alexa and Google”s digital assistant have made major inroads in helping people manage their lives, particularly in homes and offices.
Apple also has stumbled a few times under Cook’s leadership.
In 2017, it alienated customers by deliberately but quietly slowing the performance of older iPhones via a software update, ostensibly to spare the life of aging batteries. Many consumers, though, viewed it as a ploy to boost sales of newer and more expensive iPhones. Amid the furor, Apple offered to replace aging batteries at a steep discount; later it paid $500 million to settle a class-action lawsuit over the matter.
Apple has also faced government investigations into its aggressive efforts to minimize its corporate taxes and complaints that it has abused control of its app store to charge excessive fees and stifle competition to its own digital services. On the tax front, a court ruled in July that Apple did nothing wrong.
Cook has turned the app store into the cornerstone of a services division that he set out to expand four years ago. At the time, it was growing clear that sales of the iPhone — Apple’s biggest money maker — were destined to slow down as innovations grew sparse and consumers kept their old devices for longer.
To help offset that trend, Cook began to emphasize recurring revenue from app commission, warranty programs and streaming subscriptions to music, video, games and news sold for the more 1.5 billion devices already running on the company’s software.
After doubling in size in less than four years, Apple’s services division now generates $50 billion in annual revenue, more than all but 65 companies in the Fortune 500. Ives estimates Apple’s services division by itself is worth about $750 billion — about the same as Facebook currently is in its entirety.
That division could be worth even more now had Cook done something many analysts believe Apple should have done at least five years ago by dipping into a hoard of cash that at one point surpassed $260 billion to buy Netflix or a major movie studio to fuel its video streaming ambitions.
Buying Netflix seemed within the realm of possibility five years ago when the video streaming service was valued at around $40 billion. Now that Netflix is worth more than $200 billion today, that idea seems off the table, even for a company with Apple’s vast resources.
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Some U.S.-based users of WeChat are suing President Donald Trump in a bid to block an executive order that they say would effectively bar access in the U.S. to the hugely popular Chinese messaging app.The complaint, filed Friday in San Francisco, is being brought by the nonprofit U.S. WeChat Users Alliance and several people who say they rely on the app for work, worship and staying in touch with relatives in China. The plaintiffs said they are not affiliated with WeChat, nor its parent company, Tencent Holdings.In the lawsuit, they asked a federal court judge to stop Trump’s executive order from being enforced, claiming it would violate its U.S. users’ freedom of speech, free exercise of religion and other constitutional rights.“We think there’s a First Amendment interest in providing continued access to that app and its functionality to the Chinese-American community,” Michael Bien, one of the plaintiffs’ attorneys, said Saturday.Trump on August 6 ordered sweeping but vague bans on transactions with the Chinese owners of WeChat and another popular consumer app, TikTok, saying they are a threat to U.S. national security, foreign policy and the economy.The twin executive orders — one for each app — are expected to take effect September 20, or 45 days from when they were issued. The orders call on Commerce Secretary Wilbur Ross, who is also named as a defendant in the U.S. WeChat Users Alliance lawsuit, to define the banned dealings by that time.It remains unclear what the orders will mean for the apps’ millions of users in the U.S., but experts have said the orders appear intended to bar WeChat and TikTok from the app stores run by Apple and Google. That would make them more difficult to use in the U.S.“The first thing we’re going to seek is a postponement of the implementation of the penalties and sanctions – a reasonable period of time between explaining what the rules are and punishing people for not complying with them,” Bien said.TikTok, which is owned by Chinese company ByteDance, said Saturday saying it plans to mount a legal challenge against the executive order that President Trump issued against the popular video app.WeChat, which has more than 1 billion users, is less well-known than TikTok to Americans without a connection to China.Mobile research firm Sensor Tower estimates about 19 million U.S. downloads of the app. But it is crucial infrastructure for Chinese students and residents in the U.S. to connect with friends and family in China and for anyone who does business with China.Within China, WeChat is censored and expected to adhere to content restrictions set by authorities. The Citizen Lab internet watchdog group in Toronto have said WeChat monitors files and images shared abroad to aid its censorship in China.Even so, the U.S. WeChat Users Alliance complaint argued that losing access to the app would harm millions of people in the U.S. who rely on it, noting it is the only app with an interface designed for Chinese speakers.“Since the executive order, numerous users, including plaintiffs, have scrambled to seek alternatives without success. They are now afraid that by merely communicating with their families, they may violate the law and face sanctions,” according to the complaint. 
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Video app TikTok said Saturday it will challenge in court a Trump administration crackdown on the popular Chinese-owned platform, which Washington accuses of being a national security threat.As tensions soar between the world’s two biggest economies, President Donald Trump signed an executive order on August 6 giving Americans 45 days to stop doing business with TikTok’s Chinese parent company ByteDance — effectively setting a deadline for a potential pressured sale of the app to a U.S. company.”To ensure that the rule of law is not discarded and that our company and users are treated fairly, we have no choice but to challenge the executive order through the judicial system,” TikTok said in a statement.”Even though we strongly disagree with the administration’s concerns, for nearly a year we have sought to engage in good faith to provide a constructive solution,” it said.”What we encountered instead was a lack of due process as the administration paid no attention to facts and tried to insert itself into negotiations between private businesses.”ByteDance said in a separate statement that the suit would be filed on Monday, U.S. time.TikTok’s kaleidoscopic feeds of short clips feature everything from dance routines and hair-dye tutorials to jokes about daily life and politics. It has been downloaded 175 million times in the U.S. and more than a billion times around the world.Trump claims TikTok could be used by China to track the locations of federal employees, build dossiers on people for blackmail, and conduct corporate espionage.The company has said it has never provided any U.S. user data to the Chinese government, and Beijing has blasted Trump’s crackdown as political.The U.S. measures come ahead of November 3 elections in which Trump, behind his rival Joe Biden in the polls, is campaigning hard on an increasingly strident anti-Beijing message.Trump and ChinaTrump has increasingly taken a confrontational stance on China, challenging it on trade, military and economic fronts.Shortly after Trump announced his moves against TikTok this month, the United States slapped sanctions on Hong Kong’s leader over the Chinese security clampdown after last year’s pro-democracy demonstrations.Microsoft and Oracle are possible suitors for TikTok’s U.S. operations.Reports have said Oracle — whose chairman Larry Ellison has raised millions in campaign funds for Trump — was weighing a bid for TikTok’s operations in the U.S., Canada, Australia and New Zealand.The Trump administration has also given ByteDance a 90-day deadline to divest in TikTok before the app is banned in the United States.The measures move away from the long-promoted American ideal of a global, open internet and could invite other countries to follow suit, analysts told AFP previously.”It’s really an attempt to fragment the internet and the global information society along U.S. and Chinese lines, and shut China out of the information economy,” Milton Mueller, a Georgia Tech professor and founder of the Internet Governance Project said previously. 
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Facebook’s India chief said Friday the social media giant denounces hate and bigotry in the wake of a controversy sparked by a media report alleging it failed to remove hate-speech posted by members linked to the ruling Hindu nationalist Bharatiya Janata Party over fears of damaging its business in the country.   
 
“We’ve made progress on tackling hate speech on our platform, but we need to do more,” Facebook India’s managing director Ajit Mohan said in an online post that denied any bias.  
 
Facebook executives have been ordered to appear before a parliamentary panel to answer questions on how the company regulates content in the country.  
 
The company is under scrutiny after an Aug. 14 Wall Street Journal report quoted unnamed former and current Facebook executives saying a senior public policy executive had “opposed applying hate-speech rules” to a BJP legislator and at least three other Hindu nationalist individuals and groups linked with the BJP although they had been flagged by staff.  
 
The Journal report referred specifically to T. Raja Singh, a BJP legislator in the southern Telangana state, who in Facebook posts and public appearances had said that mainly Muslim Rohingya refugees from Myanmar should be shot, called Muslims traitors, and threatened to raze mosques.
The newspaper reported that staff members policing the platform flagged the posts in March this year as violating the company’s hate speech rules but were told punishing violations by politicians from India’s ruling party would damage the company’s business prospects in the country.  
 
India is Facebook’s biggest market by number of users – it has over 300 million users, more than in any other country.  FILE – Indian commuters pass a poster of a Facebook ad campaign, in Bangalore, India, March 22, 2018.”Over the last few days, we have been accused of bias in the way we enforce our policies. We take allegations of bias incredibly seriously, and want to make it clear that we denounce hate and bigotry in any form,” Mohan, wrote in his online post.
 
“The decisions around content escalations are not made unilaterally by just one person,” the post said. “The process comes with robust checks and balances,” it said.  
 
He said the platform will remove content posted by public figures in India when it “violates our Community Standards.”
 
Platforms such as Facebook and WhatsApp have become primary campaigning tools for the BJP and other political parties – with the spread of smartphones in the country the reach of social media has expanded exponentially. In particular, the spectacular rise of Prime Minister Narendra Modi and the BJP in India is partly credited to sophisticated digital campaigns by the party.
 
The Journal report has triggered a political storm, with the opposition Congress Party accusing the social media company of favoring the BJP and the party denying allegations of preferential treatment.
 
In the wake of the newspaper report, Congress Party leader Rahul Gandhi tweeted that “BJP & RSS control Facebook & Whatsapp in India. They spread fake news and hatred through it and use it to influence the electorate.” “RSS” refers to the Rashtriya Swayamsevak Sangh, a Hindu nationalist organization often called the BJP’s ideological parent.  
 
In a reference to Gandhi’s tweet, Information Technology Minister Ravi Shankar Prasad, told a press conference that “losers who cannot influence people even in their own party keep cribbing that the entire world is controlled by BJP.”
 
After the Journal report turned the spotlight on how the social media giant regulates political content in India, a parliamentary panel on information technology has summoned Facebook executives on Sept. 2 to question them about prevention of misuse of social and online news media platforms. Facebook has not commented on the parliamentary summons.  
 
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